An appointment to the nail spa should be an exhilarating experience for customers. Ideally. In addition, this meeting with the nail specialist can be accomplished solo or with groups of friends. However, given that customers and service providers are basically strangers, it cannot be helped that some conflict arises along the way. Such conflict, if not resolved, will not end well for both parties.
Certainly, customers expect to be given some respect by nail technicians. However, they should also give the courtesy of showing some respect for the people who are taking care of their nails. Though some customers tend to be authoritative when paying for services, they should still be polite when giving tips, requesting for additional nail services, or when having phone conversations in the middle of their nail appointment.
Thus, when going to salons or nail spas, clients must remember some important advice to avoid being such a hard-ass to their nail technicians during their next appointment.
- HAVING A PHONE CONVERSATION DURING AN APPOINTMENT
Some people may think that talking to someone over the phone during nail appointments is rude. Thus, in such cases, clients are advised to take phone calls only when in cases of emergency. Phone conversations may prove to be quite disturbing, especially when a customer starts arguing with the person she’s talking to. In relation to this, increasing voice volume cannot be prevented.
Though it may not be that common, fights may also break out at nail salons, and no client would ever want to get involved in such conflict. Nail technicians are expected to ask what their customers want; thus, people should be pay attention when their nail specialist is saying something to them. In case of having to take a phone call, customers should inform nail technicians, and they are advised to hang up their mobiles phones before application of nail coat to avoid any smudging accident.
- PROPER TIMING TO ASK FOR A DO-OVER
It is normal that people choose a nail color and end up not liking it. However, they should try to inform the nail technician as soon as possible to having all their nails redone. This also helps in preventing wasting time. After application of the first coat to their first nail, clients should assess whether they are really comfortable with their choses colon, or whether they want a do-over. In this case, it is much better if clients giving tips afterward to their technician, especially when they achieved the right color for their nails.
- WHAT TO DO DURING MANI-PEDI APPOINTMENT AND CLIENT HAS A COLD
People are not discouraged from going to their nail appointment when they have a cold, but they should inform their nail technician before their session starts. Customers should also clean their hands first and keep a box of tissues nearby in case of runny nose. When coughing or sneezing, they are advised to cover their mouths or noses with their elbow to avoid spreading the cold virus.
- GIVING ADDITIONAL TIP WHEN LATE FOR AN APPOINTMENT
There is really no rule regarding giving tips when a client is late for an appointment. However, when people feel like doing it, then nothing should stop them. On the other hand, clients may call the nail salon and inform their nail specialist that they will be late for their appointment. Meanwhile, if they are comfortable with it, they ask for another technician to accommodate them to avoid further hassling nail staff of the salon.
- 20% TO 25% TIP FOR BUFFING SERVICES
Tip serves as indicator of customer satisfaction. For most type of services provided in any business, standard tip is 20%. If customers are satisfied with the service given to them, then giving the appropriate tip should not hurt. Moreover, when buffing, nail technicians just work as hard when they are servicing clients with nail polish.
- VERIFYING WHETHER A NAIL SALON OR SERVICE PROVIDER IS FOLLOWING PERTINENT RULES AND REGULATIONS
News have broken out regarding poor service of some nail salons. However, one thing remains certain. Mani-pedi services come with a steep price. Thus, customers should pay attention to what they really paying for. In nail salons, they should check whether the facility is clean and whether staff are communicating well and respectful to their customers. If they are dissatisfied, clients should not be afraid to inform the manager.
In case of services, clients should know whether the tools used on their nails are properly cleaned, and whether nail specialists are all licensed. There are only few regulations concerning service providers, such as nail salons, so customers are advised to check the credibility of their technicians to at least ensure that a professional will be taking care of their nails.
- SOME SPECIFIC NAIL SALON ETIQUETTES
Since they are the ones receiving services, clients should be aware of what is being done to their nails, including removal of nail polish and related methods.
In summary, clients should not be too hard on their nail technicians, and being respectful is also something that they must reciprocate. Basically, they should avoid manifesting behaviors that they do not like seeing in other people.